Frequently Asked Questions

Everything you need to know about shopping with Route One.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging and tags intact to qualify for a full refund.

Do you offer international shipping?

Yes, Route One ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it's been placed?

We process orders quickly, but if you contact our customer support team within 60 minutes of placement, we will do our best to accommodate your request.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product description or contact us for details regarding individual item coverage.